At OCC, it is our goal provide you with exemplary service. You should expect to receive your package via Standard Delivery service within 7-10 Business Days following receipt of your payment. If you require same day or next day processing, please indicate this by selecting the appropriate service at checkout. If your package is time-sensitive, please contact our Customer Service Department prior to placing your order.

Processing Time: Orders received between Monday and Friday are usually processed within 2-3 business days. Orders received on Saturday and Sunday are processed on the following Monday. All 2nd Day and Next Day orders must be placed by 11:00AM Eastern Time to be processed on the same business day. If placed after this, your order will be processed the following business day. For orders placed during Holidays or Sale Events, please allow an additional 3-5 business days for order processing.

Standard Delivery: We offer a flat rate of $5.95 for all orders shipped within the United States not containing Nail Lacquer (for more information, please read below) . We're pleased to offer Free Ground Shipping on all orders over $50.00 USD shipped within the Contiguous United States!

Expedited Delivery: Your shipping price is calculated by your chosen carrier, based on the package weight and destination, and as such will vary from order to order. 

Business Days: Monday - Friday, excluding federal holidays within the United States.

Please be aware that packages sent via UPS can require a signature upon delivery, depending on your location. If you elect to have this option waived, please note that you are doing so at your own risk, and that OCC will not be responsible for lost or stolen packages. Packages sent via USPS Standard Shipping generally do not require a signature upon delivery. We are not responsible for theft at an address that you provide us with. Once your package is delivered, our responsibility for that package ends. We will be happy to replace damaged items but we cannot take responsibility for packages stolen from your address.

Time in Transit: The time in transit for International Orders will vary significantly from the above. Please be aware that typically, it takes 2 - 3 business days to process order including the preparation of customs forms, and between 7 - 15 business days for it to arrive to you after it has been shipped. Please do not expect International Orders to arrive any earlier than 15 business days from the time your order is placed. Additionally, your country's Customs Authority has the right to hold your package for any reason or no reason at all, for anywhere from 1 to 45 days after receipt. Should this delay occur, OCC unfortunately does not have the authority or ability to make any changes to or expedite your order. Please feel free to contact your customs authority for more information. Please be aware that your tracking information may not be available once your package leaves the United States depending on your country’s postal policies. Additionally, tracking is usually not updated until the package has arrived to its destination. While we understand this may be frustrating, it is due to a matter beyond our control. Please contact Customer Service for further assistance. 

Cost: Your shipping price will vary depending on the weight and value of the package.

Business Days: Monday - Friday, excluding federal holidays within the United States. 

Tracking: Orders carried by USPS outside of the United States or Canada cannot be tracked after leaving the United States, if you require tracking please select any of our priority delivery services at checkout.

Certain items, including aerosol sprays and alcohol-based products including Nail Lacquers, are considered Hazardous Materials (HazMat) when in transit and are required by the U.S. Department of Transportation to be shipped by Ground-only transport, due to Federal Regulations. For these shipments, we ship via UPS Ground only, within the Contiguous United States. Regrettably, these items cannot be shipped to International or Overseas addresses, including Alaska, Hawaii, Guam, Puerto Rico or other US territories.

Full and complete payment for products and services must be received before products are shipped or services are rendered. OCC currently accepts credit card payments by Visa, MasterCard and American Express. Debit cards featuring the Visa or MasterCard logo are also accepted. Orders totaling over $500.00 USD must be shipped to your credit card billing address. If this is not feasible, you will be asked to provided a photocopy of your credit card along with valid photo identification via fax or email in order to ship to different address.

1. PayPal™: At the present time, OCC does not offer PayPal™ as a payment option.

2. Checks & Money Orders: We regret that at this time, OCCMAKEUP.COM does not accept payments via check or money order.

Your complete satisfaction with our products is OCC's top priority. If you are unhappy with your purchase for any reason, simply contact our Sales Department via email at info@occmakeup.com or by phone at 888-OCC-0504 to obtain a return authorization, once received simply ship your product back to us with a copy of your original sales receipt within 14 days of purchase. Refunds for returned purchases can take 5-7 business days to process. Please note that all merchandise purchased on sale, whether directly or when using a sale discount code, is considered final and is not eligible for refunds or exchanges. 

Please contact us to receive a Return Authorization prior to sending back any merchandise. Failure to do so may result in the refusal of your package upon its delivery to us. This policy pertains strictly to all merchandise, including our Nail Lacquers, which are prohibited by law from being returned to us via the United States Postal Service. OCC will not be held liable for returns that are damaged, destroyed or lost en route back to us, so please select a secure shipping method for your returns. Sorry, shipping and handling charges are non-refundable. International Orders and Packaged Sets (i.e. Lip Tar Sets) may be subject to a 20% restocking fee. Sorry, used makeup accessories including OCC Brushes are not eligible for returns or exchanges.

Any merchandise that arrives to our customers damaged or not matching your order will be immediately replaced, and no additional shipping charges will be incurred by the customer. Please report any damaged or missing products immediately upon receipt, so that the appropriate claims can be filed with our shipping companies. Neglecting to do so and/or use of the products despite the damage constitutes acceptance of the item in the condition it arrives in, and renders us unable to file the appropriate claim, which can result in the refusal of your return.

Only products purchased directly from Obsessive Compulsive Cosmetics, whether by website or telephone order, may be returned to us. If you have purchased OCC products through one of our distributors, please contact them for information regarding their return policy. Portions of packaged products, such as our Lip Duo Sets, can only be returned in the event that they are damaged or defective, and carry no individual value when separate from the value of the package in its entirety.

International Customers please note that you will be responsible for any and all customs fees, taxes, tariffs or duties levied by your government. Please be aware that these fees will usually be collected by the shipping agency upon delivery. Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at check out.

As our business is located in New York State, we are obligated to collect Sales Tax on all purchases originating from New York State or paid for while using a New York billing address.